Terms and Conditions

Introduction

The following Terms of Business govern how you use our online store. Before you start using the online store and before making a purchase, please read these conditions carefully. By using this online store, you declare that you accept these terms and conditions, understand that you are bound by them and agree to comply with them. If you do not agree with these terms and conditions, please refrain from making purchases.

The Inovact website together with the online store is available at https://inovact.si (hereinafter “Website”), which is managed by:
INOVACT d.o.o.
Starihova ulica 3
3000 Celje
Slovenia

Tax number: SI49392468
Identification number: 9813209000
Email: info@inovact.shop
(hereinafter “INOVACT” or “us” or “we”).

Every time a purchase is made on this Website, a contract is entered into between that User and us. These Terms of Business apply to this contract and the provisions of these Terms of Business are an integral part of the contract. If any product or service on the Website is described in terms other than those in these terms, those specific terms shall apply.

All visitors to the Website, whether as guests or registered users, are hereinafter referred to as Users. We may change these terms at any time without notice. You are expected to check them periodically for any changes, as they are binding on you. Certain provisions of these terms and conditions may also supersede provisions or notices published elsewhere on the Website. We regularly update the Website and may change the content at any time. If the need arises, we may suspend access to our website or withdraw it indefinitely, without any liability.

Access

We reserve the right to withdraw or change the services and/or products offered on our website without prior notice. We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time we may restrict access to certain parts of our website or the entire website. If you choose or are provided with a user identification code, password or any other access information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party. We have the right to temporarily or permanently disable any user identification code or password you have obtained or provided to us at any time if, in our opinion, you have not complied with any of the provisions of these Terms of Use. You are also responsible for ensuring that all persons who access our Website through your Internet connection are aware of and agree to these Terms of Service.

If our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of these websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Intellectual property rights

We are the owner or licensee of all intellectual property rights in our website and the material published on it. These works are protected by copyright laws and treaties applicable worldwide. All copying and similar rights reserved.

You may print one copy and may download extracts of any page from this Website for your personal reference.

You may not modify printed or digital copies of the Materials in any way, and you may not use illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.

If you print, copy or download any part of this Website in breach of these Terms of Use, your right to use our Website will cease immediately and you must return or destroy any copies of the material you have made at our direction.

Relationship with users

Products and/or services available for purchase on our Website may be individual items or multiple items packaged together. In any case, the price always includes our administration and handling.

The very use of the Website can be a service provided. With any purchase on the Website, a contract is concluded between us and the user, who in this case is also the buyer.

Shopping

If you wish to make a purchase for your selected products and/or services, please follow the instructions on the Website. A quick overview of the purchase process follows.

First step – carefully read the description of all products and / or services, select the quantity of products and / or services and add them to the cart.

Second step – review and, if possible, change the products and / or services in the basket, enter the required personal data and reconfirm acceptance of the Terms of Business. You can also enter a discount code.

Third Step – Make a payment or choose to pay in installments if available. You can choose the desired payment method.

With your purchase, a user account is automatically created for you and you will become a registered user with access to your user account. Access instructions will be emailed to you. In the user account, users can manage and change their access information, purchases, subscriptions to e-newsletters, personal information and more.

Please note that just by completing the purchase process, it has not yet been confirmed. The purchase is confirmed only after full or partial payment is made, depending on the availability of payment in installments. However, if the full payment has not been made before execution, the purchase is considered invalid and we are not obliged to fulfill it. Regardless of the availability of payment in installments, full payment must be made prior to fulfillment. The contract with us will only remain valid when we issue a confirmation of purchase, which contains all the details of the purchase. We will only complete your purchase once we have received full payment. Please check your purchase confirmation carefully and notify us immediately if anything appears to be incorrect or incomplete.

The purchase is valid only if the customer has correctly and completely filled out all the necessary information. If the purchase is successfully processed, the customer is notified by email. Providing correct personal information, especially email addresses, is critical to a successful and valid purchase. A purchase with incorrect user personal data may be considered invalid.

A purchase may be made for multiple users, with the user who made the purchase being the contract holder and responsible to the contact person for all others, unless otherwise agreed in writing. Any users for whom a purchase is made may be required to submit their personal information as part of the fulfillment process.

All products and/or services at the listed prices are subject to availability and any additional service charges. In this case, it is a separate service and is not part of the price.

Prices

Full details of what is included in the price of products and/or services are shown on our Website. Anything not specifically described as included in the price on our website is not included and cannot be construed as included. Taxes and payment fees are included in the prices unless otherwise specified.

We reserve the right to change the prices displayed on our website, but only until the purchase has been confirmed. The final price will be confirmed before you proceed with your purchase, including all applicable taxes and fees.

Purchases are usually paid for in advance. In accordance with the current legislation regarding prepayments, all prices of products and services already include the value of interest calculated at the interest rate applicable to fixed savings deposits.

Payments

To make a purchase, you must pay the total or partial purchase value at the time of purchase, depending on the availability of installment payments, together with the service fee, if any. The purchase is confirmed when we receive the first payment from you.

We accept one or more payment methods. Check our website for details. We strive to ensure that our website is secure and that third parties cannot access your payment or other personal information. However, we will not be liable in the event that any third party obtains personal information or data without authorization, except through our own negligence. By entering any payment-related information, you confirm that the payment information belongs to you as the customer.

Any refunds that may be granted to users will be processed within 30 days of the refund being granted.

Refunds

The user (buyer) has the right to contact the Merchant via the customer support chat on our website within 14 days from the date of receipt of the ordered products and inform them that they are withdrawing from the sales contract, without having to give a reason for such a decision. The return of the purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant.

Purchased products must be returned to the Merchant immediately, or at the latest within 14 days from the date of sending the notice of withdrawal from the sales contract. Purchased products must be returned to the Merchant undamaged, in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer).

For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 14 days of receiving the cancellation notice. The merchant returns the received payments to the user (buyer) with the same means of payment that the user (buyer) used, unless the user has explicitly requested the use of another payment method and the user bears no costs as a result. The used gift certificate is returned by the Merchant in the form of a credit.

Although we always act in good faith, errors may occur when making changes to the website.

The merchant undertakes to remedy the detected error as soon as possible.

The user can warn the merchant about the error via email.

The seller carefully packs all products in a delivery box before shipping. All products are undamaged, carefully inspected and in their original packaging before packaging.

It is considered that the notice of resignation or the product is sent on time if the shipment is submitted within the deadline.

In the case of a distance purchase, the merchant may withhold the refund of the received payments until the returned goods are received or until the user (buyer) provides proof that he sent the goods back, unless the merchant offers the possibility to collect the returned goods himself.

The user (buyer) does not have the right to withdraw from a contract concluded at a distance when delivering sealed goods that are not suitable for return due to health protection or hygiene reasons, if the user (buyer) has opened the seal after delivery.

The return of products according to the above conditions does not apply to products that are purchased directly at the sales points of INOVACT d.o.o. (merchant).

Fee

We may charge an additional fee to operate and maintain our online store. If a service fee applies, this will be clearly stated in step 2 of the purchase process, along with the value of the service fee. A service fee is a separate service charged only for confirmed purchases at a fixed or flexible price (eg a percentage of the total purchase value). In the event of changes or cancellation of your purchase, the service will be charged and non-refundable. By accepting these Terms, you forfeit your right to request a refund of fees, unless otherwise agreed.

Your changes or cancellations

You can request a change or cancellation of a purchase in your user account or by email. Please note that products and/or services purchased on our site may be modified or canceled only in accordance with applicable law. Please note that the ‘cooling off period’ of 14 days provided by the European Union does not apply to any services such as event tickets, hotel purchases, transfers and similar events and tourism related services.

In exceptional cases, we may grant a cancellation of your purchase and a refund. If you believe that you have the right to cancel, please contact us by email with the reasons and evidence.

Our changes or cancellations

We will do our best to reduce the possibility of changes to your purchase as much as possible, and we will inform you of any changes to your purchase as soon as possible.

If your purchase is not confirmed (you haven’t paid us anything yet) and we need to change the purchase you’ve booked, we’ll let you know. You have the right to accept the change and complete the payment to confirm the changed purchase or to reject the change and thereby cancel the purchase. In both cases, we will not be liable for damages.

If your purchase is confirmed (you have paid us in part or in full, depending on the availability of payment in installments) and we need to make a material change, such as a change to the conditions of fulfillment or a significant change to the purchased product or service, or if we need to cancel any part of your purchase, we will notify you immediately with details of the change or cancellation. You will be able to: accept the change in the event of a possible price change and possibly pay additionally or return the difference in payment; or (if we can offer it to you) take a replacement product or service of equal or better quality for the same price as the original; or (if we can offer it to you) take a substitute product or service of inferior quality to the original; or cancel the original purchase and obtain a full refund of the amount currently paid, less the service fee, if any. You must inform us of your choice as soon as possible and within a specified time frame.

If we cancel your purchase or have to change it, you are not entitled to any compensation or damages. Further, we will not be liable for any compensation if we have changed or canceled the purchase due to unusual or unforeseeable circumstances beyond our control or the control of the suppliers, the consequences of which could not have been avoided even if due care had been taken. (ie force majeure). These circumstances may include, for example, war, unrest, industrial dispute, terrorist activity and consequences, natural or nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical difficulties with transportation.

Complaints and claims

If you have a complaint about any part of our service, you should make a complaint at the time the problem arises, as most problems can be resolved quickly and easily. Any complaints or claims should be communicated by e-mail. This will help us quickly identify the problem and speed up our response. Failure to follow this process will deprive us of the opportunity to investigate and remedy your complaint, which may affect your rights under your contract.

Our responsibility

We will take care that all purchases that form part of your contract with us are made with reasonable skill and care.

In relation to any purchases, we will not be liable for any damage, illness, death, loss (such as loss of enjoyment), damages, costs, expenses or other sum or claim of any description arising out of any of the following: (a) actions (s) and/or omission(s) of the affected person or any member(s) of their party; (b) act(s) and/or omission(s) of a third party unrelated to the purchase and which were unforeseeable or unavoidable; and (c) unusual and unforeseeable events or circumstances beyond the control of the supplier or our suppliers, the consequences of which could not have been avoided even with due care, including without limitation, extreme or severe weather conditions, industrial action or fire .

Privacy and data processing

In order to fulfill our obligations related to your purchase, we must use your personal information that you provide to us, such as your first name, last name, address, email, telephone number and / or any personal information that will be exchanged. We will take appropriate security measures to protect your information and we will comply with applicable laws. See more information in our Privacy Policy.

Viruses, hacking and other violations

You must not misuse our website by knowingly introducing viruses or anything else that may be harmful or technologically harmful to our website. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website.

Violating this provision would constitute a criminal offence. We will report any such breach to the appropriate law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your devices or equipment, programs, data or other protected material as a result of your use of our website or to your downloading of any material posted on it or any website linked to it.

Violation of the Terms of Business

If we believe there has been a violation of these Terms of Service, we may take such action as we deem appropriate, including some or all of the following actions: immediate, temporary or permanent suspension of your right to use our website; immediate, temporary or permanent removal of any posting or material you have uploaded to our website; issue alerts to you; legal proceedings against you to recover all costs and damages (including but not limited to reasonable administrative and legal costs) resulting from the breach; further legal proceedings against you; disclosing such information to law enforcement authorities when we believe it is necessary. We are not responsible for actions taken in response to violations of these Terms of Business.

Law and Jurisdiction

Any dispute, claim or any other matter arising from this contract or in connection with these Terms of Business shall be governed and interpreted in accordance with the law of the country of Slovenia. The courts of Slovenia are competent to decide on any disputes or claims arising from this contract or in connection with it.